Scheduling A Ride

You must call 864-467-2759 to make a reservation. You can arrange a trip from 8 a.m. to 5 p.m. the day before you travel. Scheduling is done on a first-come, first-served basis. When calling to reserve a ride, have the following information ready:
  • Your first and last name.
  • ID card number.
  • Date when you want to travel.
  • Pickup address: number, street, apartment number.
  • Your requested pickup or drop off time.
  • Your requested return time if you want a round trip.
  • Where you want to go: number, street, suite number.
  • If you will be bringing a service animal.
  • If you will be accompanied by a personal care attendant (PCA) and/or companion (including children).
  • Any other information the driver should know to assist with your travel needs.

Helpful Hints

Because of the demand, the more advanced notice you can give (7-14 days in advance), the more likely you are to schedule the ride you need. You may be asked to change your requested pickup time to accommodate your request for a reservation. ADA allows Greenlink to negotiate a revised pickup with you that may be up to one (1) hour before or after your requested pickup time.

Reservation telephone lines are busiest in the morning hours. If possible, call after 11 a.m. Trip demand is heaviest between 7:30 - 9:30 a.m. and 1:30 - 3 p.m. If possible, try to schedule your trips outside these times to increase the likelihood your ride request can be better accommodated.

Companions & Personal Care Assistants (PCA's)

As a certified rider, you may arrange to bring one companion along on each ride for the same fare that you will pay. You may add extra fare-paying companions to your trip only on a space available basis.

A Personal Care Assistant (PCA) is someone whose assistance you must have in order to take your trip on paratransit. As a certified rider needing assistance, the PCA may ride with you at no charge. Your PCA and companion may both ride with you on the same trip. When making reservations for your ride, please tell the dispatcher if a companion or Personal Care Assistant will be riding with you.


To cancel trips, call the reservation line and speak to the dispatcher. Cancellations can be left on voice mail 24 hours a day. Please remember to cancel trips you cannot use as soon as possible or at least one hour before your pickup times. This will help free up space for others to ride and keep program costs down.

No-Show - Definitions & Penalties

You will be considered a "no-show" if you:
  • Reserve a ride but do not meet the vehicle within five (5) minutes of its arrival.
  • Call to cancel a trip less than one hour before the scheduled pickup time.
If you are a "no-show" for a trip and we are unable to contact you, any subsequent trips scheduled for the same day will be canceled unless we hear from you.

Please Note: If a passenger cannot use a scheduled trip but pays the fare for that trip at the scheduled pickup time, the trip will be counted as a "Canceled with Pay" and will not be counted as a "No Show."

Subscription Service

If you travel to and from the same destination at the same time and day at least two (2) times per week, you may request to use GAP's subscription service. This service allows riders to make regular trips without telephoning in for reservations or to confirm rides. Subscription riders need only to call to cancel a ride. A change in time, origination, or destination may change your eligibility for a subscription ride.

Under certain conditions, you may discontinue subscription service for a prearranged, specific period of time and may return to subscription service without penalty following the absence. Subscription service may be temporarily discontinued for reasons such as illness, vacation, or school break.

Subscription service is limited in accordance with the Americans with Disabilities Act (ADA), which states that not more than 50 percent of the rides at any hour of any day may be subscription rides.

There may be a waiting list for subscription riders.