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Posted on: February 2, 2021

Masks Required on Greenlink Buses Through January 18, 2022

In accordance with the Transportation Security Administration (TSA) Security Directive 1582/84-21-01, effective Tuesday, February 2, 2021, all Greenlink passengers and employees* must wear a face mask or other face covering when on board a bus or paratransit vehicle.

Per the Centers for Disease Control and Prevention (CDC) Order, the mask requirement does not apply in the following circumstances:

  • When necessary to temporarily remove the mask for identity verification.
  • While eating, drinking, or taking oral medication for brief periods.** 
  • While communicating with a person who has a hearing impairment and the ability to see the mouth is essential for communication.

The CDC Order provides exemptions to the following groups:

  • Children under the age of 2.
  • People with disabilities who cannot wear a mask, or cannot safely wear a mask, because of their disability, as defined by the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.). This is a narrow exemption to be applied in very limited circumstances. It is not meant to cover persons for whom mask-wearing may only be difficult. The TSA Security Directive gives examples of persons unable to wear a mask due to safety reasons who would be exempt, including those who do not understand how to wear or remove the mask due to cognitive impairment, cannot wear or remove a mask on their own due to dexterity/mobility impairments, or cannot communicate promptly to ask someone else to remove the mask due to speech impairments or language disorders.

Passengers who do not comply with this policy when boarding the bus will be denied service. Passengers who remove their masks while on board a vehicle will be asked to replace their mask. Greenlink reserves the right to contact law enforcement for noncompliance. 

Greenlink encourages riders to report any non-compliance instances when they are happening. Customers may alert the bus driver or call the Greenlink dispatch booth at 864-467-5000. Upon receiving the report, drivers will ask customers to wear masks at all times when on the bus. Drivers will not be responsible for removing a customer from the bus or banning a customer for non-compliance. Per the TSA’s guidance, drivers will ask that the passenger disembark the bus as expeditiously as possible.

The TSA has extended the mask mandate through January 18, 2022.

*Masks for Greenlink employees will not be required in individual work spaces where social distancing can be practiced.

**The CDC has stated that a brief period should not exceed 15 minutes.

More on Greenlink's COVID-19 response.
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